Privacy Policy

1. Information we collect

Information you provide. When you contact us through our website or by email, we collect the information you provide: name, business name, email address, phone number, and the contents of your message.

Information collected automatically. When you visit our website, we may collect standard server log information including IP address, browser type, pages visited, and referring URL. We do not use behavioral advertising trackers.

2. How we use information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Deliver the services you have engaged us to provide
• Invoice for and collect payment for our services
• Communicate updates about your active project
• Comply with legal obligations

3. How we share information

We do not sell your information. We share information only with service providers who help us operate (such as our email and form-handling providers), and as required by law. Service providers are bound by confidentiality obligations.

4. Payment data

LocalLab does not store, process, or have access to your full payment card information. All payments are processed through PCI-compliant third-party payment processors. When you pay an invoice, your card information is transmitted directly to the payment processor; we receive only confirmation of payment, the last four digits of the card, and the cardholder name for our records.

We may change payment processors at any time. The processor used for a specific transaction is identified on the invoice or payment receipt.

5. Cookies and analytics

This website may use minimal first-party cookies for basic functionality. We do not use third-party advertising cookies. If we implement analytics in the future, this policy will be updated.

6. Data retention

We retain contact and project information for as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes. You may request deletion of your information at any time by emailing us.

7. Your rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at founder@locallabnyc.com.

8. Third-party services

Our website may link to or embed third-party services (such as Google Maps or social media platforms). Their use of your information is governed by their own privacy policies. We are not responsible for their practices.

9. Security

We use commercially reasonable measures to protect your information. No transmission over the internet is fully secure; we cannot guarantee absolute security.

10. Children

Our services are not directed to individuals under sixteen (16). We do not knowingly collect information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

12. Contact

Questions about this Privacy Policy? Email founder@locallabnyc.com or write to us at 3450 Gates Pl, Apt 6A, Bronx, NY 10467.